Stranded customers panic over Zenith Bank’s network breakdown

One of Nigeria’s foremost new generation banks Zenith Bank PLC has been under fire for days over the bank’s inability to resolve network issues with its mobile applications and other internet services.

Our correspondent observe that many panicked customers besieged the bank Friday, with queries ranging from outrageous deductions, to errors in ATM dispensing and inability to make withdrawals but were promised all issues will be resolved within 24 hours of which as at press time from our findings have not been effected.

Point of Sale (POS) vendors around the FCT have also lend their concerns over the issue as they are unable to transact businesses with their customers using the Zenith Bank’s debit cards.

As the Easter holidays kick in, many Zenith Bank customers have been left stranded as most of them could not access cash to celebrate the holidays or travel to be with their families.

Some customers have however taken to their social media handles to express their disappointment.

See some of the reactions below.

I take Baba God beg Una @ZenithBank I order Rice, Turkey and Spaghetti for Restaurant. I don chop halfway, time to Pay. NO Zenith NETWORK. ATM CARD NO DEY GO.🥶😩 Dem don kuku drop the POS for my table. I no fit wash plate biko. Epp my Laiv. 😩😩 pic.twitter.com/DNgX9RkM0E

— #OneManMOPOL 😎🔥🇳🇬 (@n6oflife6) March 31, 2021

Is it just me or is @ZenithBank having serious network issues since yesterday!
I can't login into my app, the Zenith ATM is not paying zenith cards but it is paying other banks. What's going on! I'm stranded! @ZenithBank

— Yan daudu🌍 (@Di_okpala) April 1, 2021

Since Friday last week I've been having issues with my zenith bank. Transactions have been hanging.. I don't know if it was network or wat? Thank God I have successfully migrated permanently to kuda. Zenith bank if una like make una keeee una self. I don port..

— Sake Stephen ♥️+💡 (@stephen_sake) March 31, 2021

This is my first Easter that I don't know what's going on!
I'm numb,Zenith bank made me broke( network ish) mom is sick and I am mentally stressed.
Next year won't be like this!
I will celebrate it very well

— Omalicha Anambra Chic (@ChidimmaArachi1) April 1, 2021

Dear @ZenithBank My Mom is very sick and I can't withdraw my money to treat her cos of network issues…
Do you want to make me an orphan?
Why this period?
I've cried all night.
Please restore your network.

— Omalicha Anambra Chic (@ChidimmaArachi1) April 1, 2021

@ZenithBank issue started since March 26th till today April 1 .

Whatever is wrong with the network is what I cannot explain but it is doing lots of harm to SMEs

— Nimrod (@GhenhisKhan) April 1, 2021

Although the bank has yet to make any public statement to reassure its customers, but many have expressed the desire to embark on mass action against it.