IBEDC boosts community engagement with 18,000 interactions

The Ibadan Electricity Distribution Company has set a new standard in community engagement among electricity distribution companies, recording over 3,000 monthly interactions across its franchise areas.

This achievement, according to IBEDC underscores the firm’s commitment to building strong relationships with its customers and the communities it serves.

The acting Managing Director of IBEDC, Francis Agoha, highlighted the importance of these initiatives in a statement on Sunday.

He said, “IBEDC’s Distribution Transformer Managers and Executives play a crucial role in this effort, engaging with customers at various community levels, including Community Development Committees and Community Development Associations. These interactions are key to addressing customer needs and concerns directly at the grassroots level.

“Complementing the efforts of DT Managers and Executives, IBEDC’s Communication Officers organise larger community and stakeholder sessions with leaders, groups, and residents. These sessions aim to educate customers, gather feedback on services, and resolve complaints effectively.

“We are committed to building trust and maintaining open communication with our customers. Our extensive community engagement efforts reflect our dedication to understanding and addressing the needs of the communities we serve. By regularly engaging with our customers, we can continuously enhance our services and meet their expectations.”

Agoha also emphasised the significance of customer feedback in improving service delivery.

“Listening to our customers is vital. The insights and feedback we gather through these engagements help us pinpoint areas for improvement and implement solutions that benefit everyone. Our goal is to foster a customer-centric environment where every voice is heard, and every concern is addressed promptly.

“IBEDC’s proactive approach to community engagement sets a new benchmark within the industry, demonstrating that effective communication and customer satisfaction are central to its operations. The company remains steadfast in its commitment to building strong, positive relationships with all stakeholders, ensuring the provision of reliable and efficient electricity services”, he said.